Duration: 6 Months
The program integrates:
• Tourism & Hospitality Operations
• Business Management & Entrepreneurship
• EU & Lithuanian Legal Compliance
• Customer Service Excellence
• Sustainable Tourism (EU Green Policies)
• Digital & Smart Tourism Systems
• International (EU-aligned) curriculum
• Industry-focused training
• Legal compliance with Lithuanian framework
• Practical + theoretical balance
• Step-by-step certification pathway
• Total Modules: 24
• Fully aligned with Lithuanian & EU standards
• Progressive learning from basic → advanced → strategic level
• Each module = 1 week
• 5 days per week × 2 hours per day
• Only daily teaching topics (Day 1–Day 5)
• Fully aligned with Lithuanian/EU tourism context and Lithuanian Company Law
The objective of this program is to develop intermediate-level operational, technical, and regulatory competencies required for effective performance in tourism and hospitality roles within Lithuania and the European Union.
4.1. Expanded Industry Knowledge
To enable learners to:
• Understand the structure, functions, and interconnections of tourism sectors in Lithuania and the EU
• Analyze tourism flows, destinations, and market dynamics within the European region
• Identify business opportunities in hospitality and travel services
4.2. Advanced Customer Service Skills
To develop the ability to:
• Deliver consistent, high-quality customer service aligned with EU standards
• Manage guest expectations in multicultural and international environments
• Apply effective complaint handling and service recovery techniques based on EU consumer protection principles
4.3. Operational Competence in Hospitality Services
To equip learners with practical skills in:
• Hotel operations including front office, housekeeping supervision, and reservation systems
• Food and beverage service with adherence to EU hygiene and HACCP standards
• Travel agency operations including itinerary planning and booking procedures
4.4. Digital and Technological Skills
To prepare learners to:
• Use digital tools such as online booking systems, reservation platforms, and tourism software
• Understand the role of e-tourism, online travel agencies (OTA), and digital marketing
• Adapt to technology-driven service delivery in the European tourism sector
4. 5. Business and Financial Awareness
To develop foundational knowledge of:
• Hospitality accounting, budgeting, and cost control
• Basic marketing principles for tourism promotion in Lithuania and EU markets
• Small business operations and service management
4.6. Legal, Regulatory, and Compliance Knowledge
To introduce learners to:
• Legal requirements for operating tourism businesses in Lithuania
• Licensing, registration, and compliance procedures
• EU labor laws, consumer protection regulations, and workplace safety standards
4.7. Sustainability and Responsible Tourism
To build competencies in:
• Sustainable tourism development aligned with EU environmental policies
• Eco-tourism practices relevant to Lithuania
• Responsible resource management in hospitality operations
4.8. Communication and Professional Development
To enhance learners’ ability to:
• Communicate effectively in English within tourism and hospitality contexts
• Demonstrate professional etiquette and teamwork in service environments
• Interact confidently with international guests
4.9. Employability and Career Progression
To prepare learners to:
• Perform effectively in entry to mid-level roles in tourism and hospitality
• Transition into supervisory responsibilities
• Progress to higher-level diploma studies or specialized training
By the end of the 6-month program, learners will be able to:
• Apply operational and technical skills in hospitality and tourism services
• Demonstrate professional customer service and communication competencies
• Understand EU legal, digital, and business frameworks
• Contribute effectively to sustainable and compliant tourism operations
• Be prepared for employment or progression to diploma-level education
| Module | Topic | Brief Description (Day-wise Lesson Plan) |
|---|---|---|
| 01 | Overview of Tourism Industry in Lithuania |
• Global tourism and hospitality industry overview • Structure of tourism sector in Lithuania • Types of tourism in Lithuania and Baltic region • Role of European Union in tourism development • Key stakeholders in Lithuanian tourism industry |
| 02 | History of Tourism & Lithuania as Destination |
• Evolution of tourism in Europe • Development of tourism in Lithuania • Major tourist destinations in Lithuania • Cultural heritage and UNESCO sites in Lithuania • Tourism trends in Baltic countries |
| 03 | Customer Service Fundamentals |
• Importance of customer service in EU hospitality sector • Customer expectations in European tourism • Service quality standards in Lithuania • Handling customer complaints under EU consumer rights • Case studies from Lithuanian hotels |
| 04 | Communication Skills for Hospitality |
• Verbal communication in hospitality industry • Non-verbal communication techniques • Multilingual communication in Lithuania tourism sector • English language skills for tourism professionals • Guest interaction and communication practice |
| 05 | Introduction to Hotel Operations |
• Types of hotels in Lithuania • Hotel organizational structure • Departments and operational roles • Hotel classification standards in EU • Hotel operational workflow |
| 06 | Front Office Basics |
• Role of front office in Lithuanian hotels • Guest check-in and check-out procedures • Reservation systems and booking processes • Guest handling techniques • Front office records and documentation |
| 07 | Food & Beverage Fundamentals |
• Introduction to food and beverage department • Types of food service systems in Europe • Lithuanian traditional cuisine overview • EU food safety regulations • Restaurant service procedures |
| 08 | Housekeeping Operations |
• Role of housekeeping department • Cleaning standards and EU hygiene requirements • Room preparation procedures • Laundry and linen management • Housekeeping inventory control |
| 09 | Basics of Travel & Tour Operations |
• Role of travel agencies in Lithuania • Tour package development • Travel documentation and requirements • Booking procedures and systems • Lithuanian travel market overview |
| 10 | Professional Ethics & Grooming |
• Grooming standards in European hospitality • Dress code and appearance policies • Professional behavior in workplace • Hospitality etiquette standards • Personal branding for tourism professionals |
| 11 | Introduction to EU Tourism Policies |
• Introduction to EU tourism policies • Role of Lithuanian tourism authorities • Tourism regulations and compliance • Licensing requirements in Lithuania • Overview of tourism governance |
| 12 | Workplace Safety & Legal Awareness (Lithuania/EU) |
• Workplace safety regulations in EU • Risk management in tourism industry • Lithuanian labor law basics • Employee rights and responsibilities • Ethical practices in tourism workplace |
| 13 | Advanced Customer Service Techniques |
• Advanced guest handling techniques • Customer satisfaction strategies • Complaint resolution under EU laws • Service recovery methods • Customer experience case studies |
| 14 | Reservation & Booking Systems |
• Types of reservation systems in hotels • Online booking platforms in Europe • Global distribution systems (GDS) basics • Reservation management procedures • Digital booking trends in Lithuania |
| 15 | Tourism Geography (Europe Focus) |
• Geographical regions of Europe • Tourism destinations in Baltic countries • Lithuania’s tourism routes and attractions • Climate and seasonal tourism trends • Mapping and itinerary planning |
| 16 | Hospitality Accounting Basics |
• Introduction to hospitality accounting • Revenue and expense management • Euro currency transactions • Financial records in hotels • Basic budgeting concepts |
| 17 | Food Safety & Hygiene Standards (EU HACCP) |
• EU food safety regulations (HACCP principles) • Food hygiene standards in Lithuania • Safe food handling practices • Kitchen sanitation procedures • Inspection and compliance |
| 18 | Housekeeping Supervision |
• Supervisory roles in housekeeping • Staff scheduling and task allocation • Quality control procedures • Inventory and cost control • Performance monitoring |
| 19 | Event Management Basics |
• Introduction to event management • Types of events in Lithuania • Event planning processes • Venue selection and logistics • Event coordination and execution |
| 20 | Travel Agency Operations |
• Operational structure of travel agencies • Tour operations management • Visa and Schengen documentation • Customer service in travel agencies • Travel regulations in EU |
| 21 | Digital Tools in Tourism |
• Introduction to digital tourism systems • Online travel agencies (OTA) platforms • E-tourism technologies • Mobile applications in tourism • Digital trends in Lithuania tourism |
| 22 | Marketing Basics for Hospitality |
• Introduction to marketing in tourism • Marketing mix in hospitality industry • Promotion of Lithuanian tourism destinations • Digital marketing basics • Customer targeting strategies |
| 23 | Legal Compliance in Tourism Business (Lithuania) |
• Legal framework for tourism businesses in Lithuania • Business registration requirements • Licensing and permits • Consumer protection laws • Compliance with EU regulations |
| 24 | Environmental Sustainability in Tourism |
• Concept of sustainable tourism • Eco-tourism practices in Lithuania • Environmental protection policies (EU) • Responsible tourism practices • Green certification in hospitality |