Duration: 3 Months
The program integrates:
• Tourism & Hospitality Operations
• Business Management & Entrepreneurship
• EU & Lithuanian Legal Compliance
• Customer Service Excellence
• Sustainable Tourism (EU Green Policies)
• Digital & Smart Tourism Systems
• International (EU-aligned) curriculum
• Industry-focused training
• Legal compliance with Lithuanian framework
• Practical + theoretical balance
• Step-by-step certification pathway
• Total Modules: 12
• Fully aligned with Lithuanian & EU standards
• Progressive learning from basic → advanced → strategic level
• Each module = 1 week
• 5 days per week × 2 hours per day
• Only daily teaching topics (Day 1–Day 5)
• Fully aligned with Lithuanian/EU tourism context and Lithuanian Company Law
The primary objective of this program is to develop entry-level competencies, professional behavior, and foundational knowledge required for employment in the tourism and hospitality sector within Lithuania and the European Union.
4.1. Industry Knowledge Development
To provide learners with a clear understanding of:
• The structure and functioning of the tourism and hospitality industry in Lithuania and the EU
• Key sectors including hotels, travel agencies, food & beverage, and tour operations
• Current trends and opportunities in the European tourism market
4.2. Customer Service Excellence
To develop the ability to:
• Deliver high-quality customer service based on EU hospitality standards
• Understand diverse customer expectations in a multicultural European environment
• Handle guest interactions professionally and resolve basic service issues
4.3. Communication Skills Enhancement
To enable learners to:
• Communicate effectively in English within tourism and hospitality settings
• Apply basic multilingual and intercultural communication skills relevant to Lithuania
• Demonstrate professional etiquette in guest-facing roles
4.4. Operational Skills Development
To equip learners with practical knowledge of:
• Front office procedures (check-in, reservations, guest services)
• Basic food & beverage service operations
• Housekeeping standards and hygiene practices aligned with EU regulations
4.5. Legal and Ethical Awareness
To introduce learners to:
• Basic legal requirements for tourism operations in Lithuania
• Workplace ethics and professional conduct
• Health, safety, and labor standards in accordance with EU guidelines
4.6. Digital and Workplace Readiness
To prepare learners to:
• Use basic digital tools such as reservation systems and online booking platforms
• Adapt to technology-driven tourism environments
• Demonstrate readiness for entry-level roles in modern hospitality workplaces
4.7. Sustainability Awareness
To build awareness of:
• Sustainable tourism practices in the European Union
• Environmental responsibility in hospitality operations
• The role of eco-friendly tourism in Lithuania
4.8. Employability and Career Preparation
To support learners in:
• Developing professional grooming and workplace behavior
• Understanding entry-level job roles in tourism and hospitality
• Preparing for internships or employment within Lithuania and EU markets
By the end of the 3-month program, learners will be able to:
• Demonstrate basic operational skills in tourism and hospitality
• Apply customer service and communication skills in real-world settings
• Understand EU-standard workplace practices and legal frameworks
• Be prepared for entry-level employment or progression to higher-level study
| Module | Topic | Brief Description (Day-wise Lesson Plan) |
|---|---|---|
| 01 | Overview of Tourism Industry in Lithuania |
• Global tourism and hospitality industry overview • Structure of tourism sector in Lithuania • Types of tourism in Lithuania and Baltic region • Role of European Union in tourism development • Key stakeholders in Lithuanian tourism industry |
| 02 | History of Tourism & Lithuania as Destination |
• Evolution of tourism in Europe • Development of tourism in Lithuania • Major tourist destinations in Lithuania • Cultural heritage and UNESCO sites in Lithuania • Tourism trends in Baltic countries |
| 03 | Customer Service Fundamentals |
• Importance of customer service in EU hospitality sector • Customer expectations in European tourism • Service quality standards in Lithuania • Handling customer complaints under EU consumer rights • Case studies from Lithuanian hotels |
| 04 | Communication Skills for Hospitality |
• Verbal communication in hospitality industry • Non-verbal communication techniques • Multilingual communication in Lithuania tourism sector • English language skills for tourism professionals • Guest interaction and communication practice |
| 05 | Introduction to Hotel Operations |
• Types of hotels in Lithuania • Hotel organizational structure • Departments and operational roles • Hotel classification standards in EU • Hotel operational workflow |
| 06 | Front Office Basics |
• Role of front office in Lithuanian hotels • Guest check-in and check-out procedures • Reservation systems and booking processes • Guest handling techniques • Front office records and documentation |
| 07 | Food & Beverage Fundamentals |
• Introduction to food and beverage department • Types of food service systems in Europe • Lithuanian traditional cuisine overview • EU food safety regulations • Restaurant service procedures |
| 08 | Housekeeping Operations |
• Role of housekeeping department • Cleaning standards and EU hygiene requirements • Room preparation procedures • Laundry and linen management • Housekeeping inventory control |
| 09 | Basics of Travel & Tour Operations |
• Role of travel agencies in Lithuania • Tour package development • Travel documentation and requirements • Booking procedures and systems • Lithuanian travel market overview |
| 10 | Professional Ethics & Grooming |
• Grooming standards in European hospitality • Dress code and appearance policies • Professional behavior in workplace • Hospitality etiquette standards • Personal branding for tourism professionals |
| 11 | Introduction to EU Tourism Policies |
• Introduction to EU tourism policies • Role of Lithuanian tourism authorities • Tourism regulations and compliance • Licensing requirements in Lithuania • Overview of tourism governance |
| 12 | Workplace Safety & Legal Awareness (Lithuania/EU) |
• Workplace safety regulations in EU • Risk management in tourism industry • Lithuanian labor law basics • Employee rights and responsibilities • Ethical practices in tourism workplace |